1. What documents do I need to submit as proof of identity?
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You can submit any one of the following documents:
Aadhaar (UID) Card, Electoral Identity Card, Passport,
Driving License, Ration Card, PAN Card, Photo Identity Card
issued by any Government agency, or a Photo Certificate from a
village Pradhan or any village level Government functionary
like Patwari/Lekhpal/In-Charge of Primary Health Centre etc.
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If the applicant is a company, trust, educational institution,
government department etc, the application form shall be signed
by a competent authority (e.g. Branch Manager, Principal,
Executive Engineer, etc) along with a relevant resolution/
authority letter of the institution concerned.
2. What documents do I need to submit as proof of address?
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You can submit any one of the following documents:
Aadhaar (UID) Card, Electoral Identity Card, Passport,
Driving License, Ration Card, PAN Card, Photo Identity Card
issued by any Government agency, statement of running Bank
Account, most recent Water/Telephone/Electricity/Gas
Connection Bill or Income Tax assessment order.
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In case of a partnership firm – The applicant
shall furnish the partnership deed and an authorization in the
name of the applicant for signing the requisition form and
agreement.
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In case of Public and/or Private limited Company
– The applicant shall furnish the Memorandum and Articles of
Association and Certificate of Incorporation along with an
authorization in the name of the applicant for signing the
requisition form and agreement.
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Other documents applicable only for select consumer categories:
- Industrial consumers: Valid Industrial License, if applicable.
- Agricultural consumers: No Objection Certificate from competent
government authority for tube wells, if required.
- Non-Domestic Khokhas and Temporary Structure:
No Objection Certificate for khokha or temporary structure from Nagar Nigam /
Nagar Palika / Nagar Panchayat / Gramsabha / Gram Panchayat /
land development authority / land owning agency.
Provided that for all consumer categories, JBVNL may, at its discretion,
give supply by scrutinizing alternative documents provided by the applicant.
Provided further that the applicant shall provide any additional
documents as required under any statute for the time being in force.
3. What documents are accepted as proof of ownership or occupancy?
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Acceptable documents include a copy of the registered sale deed,
registered lease deed, registered partition deed, registered
General Power of Attorney, municipal tax receipt, or allotment letter.
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If you are an occupier but not the owner, you must also provide
a No Objection Certificate (NOC) from the owner.
4. How long does it take to get a new electricity connection?
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From an existing Network:
- Municipal Areas: Within 7 days from the date of submission of a
complete application.
- Rural Areas: Within 15 days from the date of submission of a complete
application.
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Where Network Extension or New Sub-stations are Required:
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The distinction between simply extending a line versus constructing an entire substation
has been consolidated into a single maximum timeframe:
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Extension of Distribution Mains or Commissioning New Substations: The distribution
licensee must supply electricity immediately after the infrastructure is ready, within a
period not exceeding 90 days from application submission.
5. Can I buy my own meter and miniature circuit breaker (MCB)?
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Yes. You have the option to purchase the meter, MCB/CB and
associated equipment from vendors approved by JBVNL.
JBVNL will then test, install and seal it.
6. How can I apply for a new JBVNL electricity connection?
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You can apply entirely online through JBVNL Official Website:
https://jbvnl.co.in/
under tab “Suvidha Portal (LT New Connection)”.
7. What documents must I upload with my online application?
- Identity Proof
- Address Proof
- Ownership/Occupancy Proof
- Passport-size Photograph
- Active Mobile Number and Email ID also required for processing the application.
8. How do I check the live status of my new connection application?
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Track it on the portal using your application reference number or mobile number. Status shifts
reflect automatically inside your Suvidha Portal Account.
9. Can I get a temporary connection for construction or festivals?
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Yes. Temporary connections are provided for short-term needs like construction work, religious
functions, or exhibitions, subject to regulatory charges.
10. Can I get a provisional connection without any proof of legal occupancy/ownership of premises?
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Yes. JBVNL may grant provisional electrical connections, up to the load of 2 kW, for single
phase domestic or commercial category of individual applicant, who does not have any proof of
legal occupancy/ ownership of premises.
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Provided that such provisional electrical connection may not be given to any
applicant residing on any disputed house/premises/plot/piece of land on which there is case
pending in any Court under republic of India and a restraining/prohibitory order has been
issued;
- Provided that the individual has submitted acceptable proof of identity;
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Provided further that:
(a) Provisional connection shall not in any way make the applicant lawful owner or occupier of
the premises;
(b) Applicant shall not use such connection as the legal ADDRESS PROOF or PROOF OF RESIDENCE,
which shall be printed on the electricity bill of consumer;”
11. How can I change my sanctioned load or shift my consumer category?
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Submit a modification request online through
https://jbvnl.co.in/
under Prepaid/Postpaid Consumer Login →
View Service Request → New → Billing Related.
12. How do I transfer ownership or change the name on an existing connection?
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Clear all pending dues first. Then apply online through
https://jbvnl.co.in/
under Prepaid/Postpaid Consumer Login →
View Service Request → New → Billing Related.
Note: Self-correction of consumer identity details
is disabled for data security reasons.
